Privacy policy

Last updated 12 October 2026

TenantSnap is built so that we never see your data. There is no account, no server and no analytics. Everything you record stays on your phone until you decide to send or back it up.

Who we are

TenantSnap is made by Khalil Ishak, an independent developer based in Malaysia, who is responsible for any personal data described on this page. Contact: support@tenantsnap.app.

What we collect

Nothing through the app. We (the developer) do not collect, store, sell or share any personal data from it. The app contains no advertising, no tracking and no third-party analytics or crash-reporting tools.

What stays on your phone

• The rental details you type: address, names, email addresses and phone numbers.
• Your photos, notes, signatures and the reports you create, including problem reports.
• Photos you choose from your photo library, for example for a problem. Only the photos you pick are copied into the app; it can't see the rest of your library. Their date comes from the file and is marked "Imported" in the report.
• A SHA-256 fingerprint of each photo, used to show if a photo was changed later.

This data is stored in the app's private storage on your device. Deleting a rental, or deleting the app, removes it.

Permissions the app asks for

• Camera — to photograph the condition of the property.
• Microphone and speech recognition — only after you tap "Speak instead", so you can describe an issue by voice. Speech is turned into text on your phone; the audio is not recorded or uploaded. On Android the app uses only offline speech recognition, so if your phone lacks the offline language it offers to download it rather than sending your voice anywhere.
• Location (optional) — to record where each photo was taken, as extra evidence that it was taken at the property. It is saved with the photo on your phone. On Android the app asks only for approximate location. It is not printed in the PDF, but the photo coordinates are included in the original-photos file (.zip) if you choose to share it. You can say no and the app works the same.
• Notifications (optional) — for reminders you switch on, such as the day before your suggested send date.

When data leaves your phone

Only when you choose:

• Sending a report. You share the PDF through Mail, WhatsApp or another app you pick. It then goes to the people you send it to, under that app's privacy terms.
• Sharing the original photos. If you tap "Share original photos", the .zip file you share contains your photos, their fingerprints and, if you allowed location, where each was taken.
• Saving a backup. You pick where the backup file goes, for example Files or iCloud Drive on iPhone, or Google Drive on Android.

Text tidy-up with Apple Intelligence (iPhone only)

On iPhones that support Apple Intelligence, the app can tidy dictated notes with Apple's on-device language model. This runs on your iPhone; nothing is sent to us.

Purchases

The one-time unlock is sold by Apple through the App Store on iPhone, and by Google through Google Play on Android. Apple or Google handles payment; we receive no payment card or personal details.

Children

TenantSnap is intended for adults renting or letting a home. It does not knowingly collect data from anyone, including children.

This website

This website uses no cookies and no analytics. Fonts and images are served from the site itself. The site is hosted by Cloudflare, which, like any web host, may keep standard server logs, such as IP addresses, for security. The 3D phone on the home page loads its code from jsDelivr, a public code library service, which also sees your IP address when it sends that code.

If you email us

If you write to support@tenantsnap.app, including with "Send feedback" in the app's About page, we receive your email address and your message. Send feedback opens your own email app; it adds your name only if you type it, and the app version, system version (iOS or Android) and phone model only while "Include app and phone details" is on. Nothing is sent until you tap Send in your email app. We use your email address and message only to reply to you. We do not add you to any mailing list or share your details. Email is forwarded by Cloudflare and stored in Gmail. We delete support emails on request, and routinely after 12 months.

Your rights

Depending on where you live (for example under the EU or UK GDPR, or Malaysia's Personal Data Protection Act), you can ask what personal data we hold about you, ask us to correct or delete it, and complain to your local data protection authority. Because the app sends us nothing, the only data we could hold is a support email you sent us. To make a request, write to support@tenantsnap.app.

Changes

If this policy changes, we will update this page and the date at the top.

Contact

Questions about privacy: support@tenantsnap.app