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Open a report, tap Preview, then tap "Restore purchase". On iPhone, use the same Apple ID you bought with; on Android, the same Google account. A purchase on iPhone does not unlock the Android app, or the other way round, because Apple and Google sell them separately.

On the old phone, open My rentals and save a backup: to Files or iCloud Drive on iPhone, to Google Drive or a folder on Android. On the new phone, open My rentals and tap "Restore from a backup". A backup made on iPhone also restores on Android, and the other way round. The backup checks every photo's fingerprint as it restores.

After signing, open Report, preview and export. The Send screen gives you three ways:

1. Email opens your email app with the report attached. Email is best: your sent email gives the report an independent date.
2. Share sends it with WhatsApp, Messages, Gmail, AirDrop (iPhone) or another app.
3. Save PDF (called "Save PDF to Files" on iPhone) keeps a copy so you can send it yourself later, from any app or on paper.

Email and Share log the date and time as sent by themselves. If you saved it or sent it another way, tap "I sent it" once you have. Until a report is logged as sent, Home reminds you to send it.

Yes. When you set up the rental, choose "Already living here". The app makes a condition check: a dated record of the home as it is today. It is clearly labelled as a condition check, not a move-in report, and your move-out is compared with it.

On Home, tap "Report a problem", add the area (for example Kitchen), then add the problem with photos (as many angles as you need), how urgent it is and when you noticed it. Send the problem report like any other report. Later, open the problem and tap "Add update" if it is still not fixed or got worse, or "Mark as fixed" when it is repaired, then tap "Send update". The update lists every problem with the date you reported it and whether it is fixed or still open. The report you sent before never changes. Every problem appears in your move-out report.

It depends on where you live. In New South Wales and Queensland, tenants return the condition report within 7 days; in Victoria, within 5 business days. Elsewhere, send it in your first week: the sooner you send it, the stronger your record. TenantSnap is not legal advice; check your local tenancy authority.

The report you sent stays as it was. You can edit your rental's details, or tap the camera, choose "Add to report" and pick the room to add a photo you missed. Home then shows "Send updated report": export and send the new version. Every photo keeps the date it was taken, so the new PDF shows exactly what was added later.

Photos are dated by your phone's clock. On iPhone, open Settings, General, Date & Time and switch on "Set Automatically". On Android, open Settings, search for "Date & time" and switch on automatic date and time.

Yes. Inspecting, dictating and creating the PDF all work offline. You only need a connection to send the report or to buy the unlock.