Support

Email support@tenantsnap.app. We usually reply within two working days.

Common questions

I paid on another iPhone. How do I unlock again?

Open a report, tap Preview, then tap "Restore purchase". Use the same Apple ID you bought with.

How do I move my inspections to a new iPhone?

On the old iPhone, open My rentals and save a backup to Files or iCloud Drive. On the new iPhone, open My rentals and tap "Restore from a backup". The backup checks every photo's fingerprint as it restores.

How do I send the report?

After signing, open Report and tap Send. Email is best: your sent email gives the report an independent date. You can also share the PDF with WhatsApp or any other app.

Is there a legal deadline for sending it?

It depends on where you live. In New South Wales and Queensland, tenants return the condition report within 7 days; in Victoria, within 5 business days. Elsewhere, send it in your first week: the sooner you send it, the stronger your record. TenantSnap is not legal advice; check your local tenancy authority.

Can I edit the report after sending it?

The report you sent stays as it was. You can edit your rental's details or add photos, then export and send a new version. The new PDF shows its own date.

The app says my phone's clock looks wrong.

Photos are dated by your iPhone's clock. Open Settings, General, Date & Time and switch on "Set Automatically".

Does the app work without internet?

Yes. Inspecting, dictating and creating the PDF all work offline. You only need a connection to send the report or to buy the unlock.

Still stuck?

Email support@tenantsnap.app with your iPhone model, iOS version and what happened. Please don't send your report unless we ask for it.